Refund policy

It’s important to me that your n’Grained pieces bring you joy.

If something isn’t quite right, please reach out to the place of your original purchase. For direct n’Grained purchases, changes of mind are happily handled through exchange rather than return.

Gallery + stockist purchases follow that location’s own policies.

EXCHANGES

If purchased directly from n’Grained

  • Exchange requests must be made within 10 days of purchase or delivery.

  • Pieces must be unworn and in original condition.

  • Custom, personalized pieces, and gift cards are final sale.

  • Exchanges may be made for pieces currently ready-to-ship from studio inventory only. Gallery/stockist inventory is not included.

  • Replacement pieces will be shipped after the original piece has been received and accepted back into inventory.

  • A small $10 exchange handling fee applies toward approved exchanges and helps cover processing, inventory adjustments + reserving your replacement piece while the original is in transit.

  • All shipping costs associated with an exchange are the customer’s responsibility.


DEFECTS + CRAFTSMANSHIP ISSUES

Handcrafted doesn’t mean hiccup-proof. If you notice an obvious defect or craftsmanship issue, please get in touch with the original place of purchase within 7 days so it can be made right!

If purchased directly from n’Grained

  • Please include supporting photos, including packaging if you suspect damage occurred in transit. This helps with insurance!

  • Normal wear, accidental damage + improper care are not considered defects, though repairs may often be possible!

  • Please don’t send a piece back before getting in touch so we can determine the best next step. And so I can best monitor deliveries.

  • If determined that funds will be refunded, they will be made in the original form of payment.
  • Due to logistics, cash purchases can only be refunded in the form of store credit.