Shipping policy

SHIPPING

Orders are packed + shipped with care from my Colorado studio, as soon as possible.

Ready-to-ship pieces typically leave the studio within 3–5 business days, unless otherwise communicated. Made-to-order or custom pieces will follow the timeframe listed with the item or discussed at purchase.

Shipping rates are calculated at checkout. Once an order has been handed over to the carrier, delivery timing and care is (unfortunately) outside of n’Grained’s control.

Please double-check your shipping address before placing your order. n’Grained is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.

 If your package arrives damaged, appears lost, or has another delivery issue, please reach out as soon as possible so I can help determine the best next step. Keep all packaging if damage occurred in transit, as photos may be needed for a carrier claim.

Any seasonal shipping deadlines shared by n’Grained are based on carrier guidance available at the time and are not guaranteed delivery dates. Carrier timeframes may change, so please refer to the individual carrier’s website for the most current information.

Please reach out with questions hannah@hngrained.com